Support

No matter what’s going on with your IT, one call to Wizard can fix it all.

As a Virtual Chief Information Officer (VCIO) for your business, we give you answers in layman’s terms and target your infrastructure to sync up with your business objectives.

Not only that, with our 24/7/365 remote monitoring capability, we can keep watch over your network and systems and deal with any problems before they become big problems. Wouldn’t you rather hear about your email being down from us (after we’ve started fixing it) than from your boss—or, worse, your customers?

Add to that our professional help desk support, scheduled preventative maintenance, monthly analysis and capacity planning meetings, and you’ve got wall-to-coverage.

A plan that’s right for you.

Wizard provides various levels of support, ranging from break-fix service calls to unlimited contracts that offer all the services listed here. You can even customize a support plan that works best for you. Contact us today for more information.

On-Call Solutions Service You get all the benefits of our on-call solutions program – quick response, friendly service, and the best engineers in the business.
No Onsite Minimums We waive the regular 4-hour minimum for all onsite visits.
Remote Network Monitoring Our state-of-the-art remote monitoring system lets us know about problems with your network, systems and applications before they affect you. We even check for failed backups and overdue security patches on your servers.
Inventory Management Our automated inventory management tools scan your network and produce a detailed list of your hardware and software, across networks and systems.
Quarterly Preventative Maintenance Quarterly preventative maintenance is a bare minimum for any network with at least one server. We check every log, suggest operating system updates and security patches to your server and networking equipment.
Monthly Preventative Maintenance Monthly maintenance is the best method we’ve found for decreasing downtime and unscheduled visits. Our checklist goes through each network device in detail and makes sure they’re up to date and secure. If not, we provide a detailed priorities list for you of critical and pending issues.
Monthly Analysis Service
“Virtual CIO”
If you’ve ever wanted to know what issues may be causing existing or future problems, this service is critical to your business success. Virtual CIO summarizes critical issues based on data collected from your environment as well as provides recommendations on how to resolve issues that could affect performance. Virtual CIO also provides you with direct access to our most senior engineers – certified Microsoft engineers and certified great listeners. Their goal is to make technology work for you – not against you.